For little brains to dream big. First books, first cards, first bath-time comfort.

beiens

Returns & warranty

If it isn't right

Returns, refunds and warranty claims are handled by the store where you bought your beiens toy, under that store's policy.

  • Returns

    Through your order

    Start from the order page at the store.

  • Warranty

    Through your order

    Faulty items are handled by the same store.

  • Questions

    [email protected]

    Not sure? Ask us first.

Before you send it back

  • Keep the original packaging where possible.
  • Note what is missing or damaged.
  • Take a photo of the issue.
  • Keep your order number handy.